Your Message Is With Us Now
Good move reaching out. One of our property consultants will review your message and get back to you within one business day. In the meantime, take a look at what our consultation process covers — it is a useful starting point before your first session.
Your Reference Number
We will confirm your reference when we respond to your enquiry directly.
What Happens From Here
Enquiry Received and Logged
Right now — already doneYour message has come through to our team. We have everything you submitted and will review it carefully before responding.
Consultant Reviews Your Message
Within a few hours of receiptOne of our property consultants will read through your enquiry and prepare a relevant, considered response tailored to your situation.
We Reach Out With a Response
Within one business day typicallyYou will hear back from us by email or phone within one business day. We will address your questions and suggest a next step if appropriate.
Consultation Session Arranged
Shortly after initial contact is madeOnce we have connected, we will agree on a suitable time for your first consultation session and confirm all the relevant details.
Your Consultation Begins
At your confirmed session timeYour three-step consultation gets underway — starting with a discovery conversation to map your real priorities and current stage in the property search.
Consultant Review Underway
Your enquiry is now with our team. A consultant is reviewing what you have shared so that when we respond, the reply is relevant to your specific situation — not a generic acknowledgement. We take every enquiry seriously and aim to give you something useful from the very first message.
We aim to respond to all enquiries within one business day during standard office hours.
Need to Reach Us Sooner
If your situation is time-sensitive or you have additional details to add to your enquiry, please do not hesitate to get in touch with our team directly through the contact page.
Keep an eye on your inbox for our response. If you do not hear back within one business day, please check your spam folder before reaching out again — we respond to every genuine enquiry without exception.